SHIPPING POLICY & FAQ
AT TIME OF PURCHASE/CHECKOUT YOU ARE AGREEING TO OUR TERMS OF SERVICE AND ALL POLICIES STATED ON OUR SITE AND THIS PAGE.
MajorPullz is not liable for Stolen/Misplaced/Lost in Transit orders that have been marked as delivered. If you are concerned about theft/porch pirates please request card for pickup in the checkout notes (Signature Options have been temporarily halted due to COVID-19)
Small Tears, Scuffs and separations at the seams of factory sealed product shrink wrap is completely normal and will not be grounds for compensation. All our products are sourced from official Canadian Distributors and we are in excellent standing with the parent companies of all Trading Card Games we carry.
If an order is shipped to a 3rd party company, freight forwarder or similar, MajorPullz assumes no responsibility for any damages or issues that may arise from their services.
MajorPullz is not responsible for any customs, duties or other taxes incurred during transportation, nor are we responsible if a parcel is opened for inspection at customs/border services. This will not qualify an order for compensation as this is out of our control and not a decision of ours.
1. When will my order ship/be delivered?
2. Order Adjustments
3. In-store pickup
4. Where do we Deliver?
5. Live Break Shipping
6. Shipping
7. Shipping Rates for the World
8. Sales Tax
9. Delivery Instructions
10. Damaged Items
11. Pre-Orders
12. Oversized Orders, Special Circumstances, or Remote Locations
13. Product Availability
14. Quantity and Order Adjustments
15. Seller Protection & Fraud Detection
16 .Store Credit/Gift Card Policy
17. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
18. INDEMNIFICATION
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1. WHEN WILL MY ORDER SHIP/ BE DELIVERED?
Most orders are being processed and shipped Same-day or 1 business day after your order is made. We are always doing our best to make sure your order is sent as quickly as possible! For this reason we may ship an order faster than we are able to accommodate order adjustment requests. (See Point 2 below)
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2. ORDER ADJUSTMENTS
Due to our efforts to get customers their orders as quickly as possible, our staff may be unable to respond to and process order modification requests before the orders get shipped out. We have increased our dedicated online customer service staff to mitigate this issue, but order modification requests may still not be possible in instances where an order has begun its fulfillment journey.
Changes to existing orders can be made by contacting Us via email at majorpullzstore@gmail.com.
Address changes must be made by a staff member. Changing the information on your account will not change the order details on our end. You must email or call us if you need to update this information.
Please try to give as much advance notice as possible if you are moving or changing addresses and have outstanding orders with us.
3. IN-STORE PICKUP
At checkout you will have the option to select Local Pick Up. Your order will typically be ready for pickup within 1-2 business days. Your order will be held for at least one month after processing. You must show valid Photo ID when picking up your order. If you would like to designate someone else to pick up on your behalf you must leave their name in the order notes or email us at MajorPullzStore@gmail.com with their name and your order number.
Please do not come or phone us expecting to pick up your order before it is ready. We will not be able to assemble your order on the spot. Please contact us about your order only if you have not received a pickup notification 1-2 days after it was placed.
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4. WHERE DO WE DELIVER?
Currently we ship World-Wide. Certain products cannot be shipped to certain Countries due to publisher restrictions. This includes Games Workshop products, sealed Magic: The Gathering products, and select other products. Certain sale items may also be exempt from shipping to the USA. All restrictions will be noted on the given product's page.
5. LIVE BREAK SHIPPING
Shipping must now be paid for in our Ship My Package section. *We Will HOLD YOUR PACKAGE for up to a MAXIMUM of 3 months. In the event that you do not purchase shipping before the 3 months is up, all items will be donated to the community or unless specified.* Ask for further details.
We are not responsible for any import fees/taxes/lost packages once they have been shipped from us. Make sure you are accurate in your shipping address as all packages will include tracking.
6. SHIPPING
Please Contact us for shipping quotes and invoices on tracked and untracked shipments.
Oversized Orders or Orders to Remote Areas are Subject to Additional Fees. You Will be contacted accordingly.
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7. SHIPPING RATES FOR THE REST OF THE WORLD
Contact Us for Further Information
We are not responsible for any customs, duties, or other fees incurred after the initial transaction has processed.
8. SALES TAX
All orders are taxed according to your Province, Territory or State.
9. DELIVERY INSTRUCTIONS
You can provide special delivery instructions in the notes section provided at checkout. If you have a last minute change/request or instructions which require special attention please contact us by email via MajorPullzStore@gmail.com.
10. DAMAGED ITEMS
In the unfortunate event that you receive any damaged items in your parcel, please contact us at MajorPullzStore@gmail.com with your order number and a description of the problem. Please also provide a photo of the problem if possible.
If the parcel you receive is damaged please document that as well so that we can be reimbursed by the carrier. We will gladly exchange, return or discount any damaged items. Superficial scuffing/tearing/damage on Trading Card Game or Sports Card Sealed Product that has no impact on the internal contents will not qualify as such and will be review on a case-by-case basis for approval.
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11. PRE-ORDERS
Orders containing Pre-Order items will be held until ALL products in the order have been released. Please see our Pre-Order Section for more Info.
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12. OVERSIZED ORDERS, SPECIAL CIRCUMSTANCES OR REMOTE LOCATIONS
In certain extraneous cases, additional shipping charges may be required. In these situations you will be contacted to arrange payment.
If a product increases in cost to us from distribution, in rare circumstance we reach out to you in order to pay an updated rate for the item. (For example, if an items cost to us increase so much that we are selling it at a loss). You will be contacted regarding this and invoiced accordingly.
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13. PRODUCT AVAILABILITY
All orders are subject to product availability. If an item is not in stock/over sold when your order is placed, we will attempt to contact you and remove the item from your order. If this brings your order total below the minimum free shipping threshold we will still ship the rest of your order free of charge.
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14. QUANTITY & ORDER ADJUSTMENTS
We reserve the right to adjust the quantities of products ordered. These decisions will be made on a case by case basis and you will be notified of any changes made to your order. This pertains to and is not limited to "buyouts" and other orders involving the sale of high demand products. If an order is deemed to be for resale purposes it may also be subject to a potential adjustment.
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15. SELLER PROTECTION & FRAUD DETECTION
Orders may be subject to a name, address, and phone verification with the issuing bank of the credit card. If there are any discrepancies or errors that arise from this process we will attempt to contact you to resolve the issue. Credit or Debit cards issued outside the USA or Canada are not accepted as we cannot perform this step if necessary.
At our discretion we may include a Card For Pickup or Signature option for higher valued orders. This acts as insurance/seller protection and also prevents the theft of orders left on doorsteps.
16. STORE CREDIT/GIFT CARD POLICY
Should Store Credit/Gift Card be issued to a customer for any reason (Buylist/Trade Submission, Alternative method of Full or Partial Refund of an order etc.) it is non-refundable and cannot be transferred or converted
to another payment method or currency.
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17. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Majorpullz, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
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18. INDEMNIFICATION
You agree to indemnify, defend and hold harmless Majorpullz and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
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WE RESERVE THE RIGHT TO CANCEL AN ORDER FOR ANY REASON. IF WE DO YOU WILL RECEIVE A FULL REFUND.